Viable Product Information
What is Viable?
Viable is an AI-powered platform that automates qualitative data analysis. It leverages AI and GPT-4 to analyze unstructured feedback at scale, eliminating the need for spreadsheets. It helps businesses uncover powerful insights from their private data securely and efficiently.
How to use Viable?
Sync your data from sources such as Zendesk, Intercom, Delighted, Gong, and app stores, or import your own CSV files. Viable's AI then processes this data to generate reports containing key insights, themes, and recommendations.
Viable's Core Features
- AI-driven qualitative data analysis
- Automated theme identification and tracking
- Sentiment analysis
- Urgency scoring
- Metadata-based analysis and recommendations
- Unlimited seats and integrations
Viable Use Cases
- #1Product Management: Ship products your customers love, faster.
- #2Customer Experience: Use customer feedback to deliver exceptional experiences.
- #3Customer Research: Organize your research data and insights in a single place.
- #4Marketing Insights: Launch stronger messaging with deep audience insights.
- #5Employee Engagement: Boost workplace satisfaction by effortlessly decoding employee feedback.
FAQ from Viable
What type of data can Viable analyze?
Viable can analyze various data types, including sales call transcripts, customer support tickets, market research, and employee surveys.
How does Viable ensure data security?
Viable is SOC 2 Type 2 certified and provides automated PII redaction. Additionally, a white-glove service team is available to handle custom data management requests.
What integrations does Viable offer?
Viable integrates directly with platforms such as Zendesk, Intercom, Front, Delighted, Gong, and app stores. It also supports data imports through Zapier and CSV files.
Viable Pricing
Free
$0
Free plan available.
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