Chatfuel Product Information
What is Chatfuel?
Chatfuel is a leading bot platform that allows users to create AI chatbots for Facebook, WhatsApp, Instagram, and websites. It provides tools to automate sales, marketing, and customer support without requiring coding skills. Chatfuel is a Meta partner, offering solutions for lead generation, sales boosting, post-purchase engagement, and customer support across various industries.
How to use Chatfuel?
Users can build chatbots on the Chatfuel platform by selecting pre-built templates or designing custom conversation flows. The platform integrates with messaging channels like Facebook Messenger, WhatsApp, and Instagram, enabling businesses to automate customer interactions and streamline communication.
Chatfuel's Core Features
- AI-powered chatbots for multiple platforms
- Automation of customer support and sales processes
- Integration with popular tools like Shopify, Google Sheets, and Stripe
- Ready-to-use templates for various use cases
- Segmentation and broadcasting tools for targeted messaging
FAQ from Chatfuel
What is a WhatsApp chatbot?
A WhatsApp chatbot is software that uses pre-programmed rules or artificial intelligence (AI) to automate conversations on WhatsApp, allowing for real-time messaging 24/7.
How does a WhatsApp chatbot work?
WhatsApp bots function similarly to chatbots on other messaging channels by automating customer support and improving service through automated responses, message delivery, and data collection.
How to create a WhatsApp chatbot?
First, select a reliable platform that supports WhatsApp bot creation. Most platforms offer templates and guides to assist you, or you can build a custom conversation flow from scratch to suit your specific requirements.
How much does a WhatsApp chatbot cost?
Building a WhatsApp chatbot is typically free on most platforms. Total costs depend on the platform's pricing structure and whether you use the free WhatsApp Business app or the WhatsApp Business API. Both options require a connected WhatsApp business account and a phone number.
What is WhatsApp API?
API (Application Programming Interface) consists of protocols for building and integrating software. You can use the WhatsApp API to integrate your systems with a chatbot service, enabling the creation of self-service workflows for your business.
How do you count conversations?
A conversation is defined as a single written exchange between a user and a bot, or a user and a Live Chat admin. A conversation is closed if no messages are received from either party for 24 hours. If a user messages the bot again after this period, a new conversation begins. You can view your conversation usage under the Billing tab.
What is your refund policy?
If you are dissatisfied with Chatfuel, we offer a 30-day refund policy for all paid plans. Further details are available in our Terms of Use.
Where do I find my invoices?
Monthly invoices are available in your dashboard under the Billing tab. Click on Payments to view the receipt icon next to the amount for each month.
When do I get billed?
Paid plans include a set number of conversations and are billed monthly on the date of subscription activation. If you exceed your plan's limit, an adjustment fee based on the number of additional conversations will be charged at the end of the month. More information is available in the Billing tab.
What forms of payment do you accept?
We accept major credit cards, including Visa, MasterCard, Discover, and American Express.
Can I cancel a paid plan?
Yes, you can cancel your paid plan at any time, with the exception of customers under custom Chatfuel pricing agreements with individual terms.
Chatfuel Pricing
Free
$0
Free plan available.
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