Aide Product Information
What is Aide?
Aide is an intelligent customer service platform designed for every team, trusted by online stores and financial services with growing customer service needs. It uses AI to identify common issues and suggests solutions for fast responses and happy users. Aide automates customer support easily with LLMs, classifies messages, drafts answers for agents, and automates responses to customers using GPT LLMs with high accuracy over email and chat.
How to use Aide?
Aide analyzes customer conversations, categorizes questions, detects automatable issues, and builds workflows to handle them automatically. Agents can use AI-suggested responses and guidance to resolve tickets faster. Bots can be trained to answer common questions instantly.
Aide's Core Features
- Topic classification
- Generative AI suggestions
- Automated scenarios
- Website AI chatbot
- Insight reports
- Workflows
- Agent panel
Aide Use Cases
- #1Automate customer support
- #2Improve agent efficiency
- #3Deflect support volume with bots
- #4Enhance client support for professional services
- #5Provide secure AI support for financial institutions
- #6Streamline administrative tasks for education
FAQ from Aide
How is pricing determined?
Pricing is based on conversation volume rather than team size. All plans include unlimited team members at no extra cost.
Is there a free trial?
Yes, we offer a 30-day trial for all teams. No credit card is required.
Does pricing fluctuate month-to-month?
No. Your chosen plan remains consistent monthly, accommodating seasonal demands. As long as you have a track record of staying within your plan's limit (and don't exceed 1.5x in any month), your service continues uninterrupted.
Why am I billed for all conversations if Aide only assists with some?
Aide processes every conversation but takes action selectively. Your subscription covers this comprehensive service, including tagging, reports, agent assistance, and automated actions. Because we do not charge per automation, you can increase your automation coverage without incurring additional costs.
I want to know what ROI (return on investment) to expect. Can you help predict that?
You can use our ROI calculator to estimate the time and money Aide saves based on your monthly support volume and various automation strategies.
Aide Pricing
Free
$0
Free plan available.
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